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E-1-02, List of Contacts (12/13/2023)

Introduction

This topic contains contact information for Fannie Mae and other resources referenced in this Guide.

 

Name Contact Information Purpose
Capital Markets Operations

Trade Confirmations Allocations

 

800-752-4233 or 202-243-5423

Fax: 240-699-3890

202-752-5384

Fax: 202-752-3439

For verifying MBS trade information

For communicating TBA pool notifications and trade pair-offs

Capital Markets Pricing and Sales Desk

800-752-0257 (Whole Loan and MBS)

866-944-3863 (Early Funding)

202-752-7875 (Structured Transaction Group)

For trading MBS, selling whole loans, hedging pipelines, obtaining best execution information, and other related inquiries
Changes in Lender Organization

organization_change@fanniemae.com

To send Fannie Mae advance written notice of any contemplated major changes in the lender’s organization.
Condo Project Manager (CPM) Management Team

cpm_manage@fanniemae.com

For inquiries related to CPM.
Custodian Oversight and Monitoring

custodian_oversight@fanniemae.com

2000 Opportunity Way, Reston VA 20190

For inquiries about document custody or for requests to move loans from one custodian to another
Customer Support (Single-Family Technology Support)

800-2FANNIE (800-232-6643)

 

800–917–9291 (Uniform Collateral Data Portal)

For subscription inquiries; technical, billing, reporting, and registration inquiries for licensed users of Fannie Mae technology products and services
Defense Manpower Data Center https://mla.dmdc.osd.mil/mla/#/home To obtain verification of employment for military personnel
Digital Data Control Team - LQC DDC_inventory@fanniemae.com

Fannie Mae Loan Quality Center

Granite Park VII 5600 Granite Parkway

Plano, TX 75024

For inquiries related to loan file and documentation submissions.
eMortgage Custodian Oversight Department eMortgage_Custody@fanniemae.com For inquiries or requests related to eNote custodial transfers
eMortgage Group eMortgage_Group@fanniemae.com For eNote or eClosing inquiries not related to custodial transfer and questions related to delivery and certification of eNotes.
Fannie Mae Assignment Address

Fannie Mae Mail Drawer: Assignments

1100 15th Street, NW

Washington, DC 20005

For assignments
Fannie Mae Credit Portfolio Management Granite Park VII 5600 Granite Parkway

Plano, Texas 75024

800-2FANNIE (800-232-6643)

For information related to servicing mortgage loans.
Fannie Mae Ethics email: fm_ethics@fanniemae.com

Phone: 888-FM-ETHICS(888–363–8442

Web: https://www.fanniemae.com/fmethics
For reporting penalties (civil or criminal) or enforcement actions for compliance failures or violations related to anti-money laundering requirements.
Fidelity Bond and Errors and Omissions fidelity_bond_and_errors_and_omissions_claims@fanniemae.com For reporting fidelity bond and errors and omissions losses and policy changes
Fannie Mae Websites

https://singlefamily.fanniemae.com

For information about Fannie Mae’s single-family mortgage business solutions and doing business with Fannie Mae

https://www.fanniemae.com/portal/index.html

Corporate website
Fixed-Income Investor Helpline

800-2FANNIE (800-232-6643)

For information related to fixed-income securities, including MBS, debentures, and preferred stock
Fannie Mae Offices

https://www.fanniemae.com/about-us/contact-us

To connect with us by mail, email, or phone
Lender Eligibility and Compliance Unit

Fannie Mae Lender Eligibility and Compliance Unit

audited_financial@fanniemae.com

For submission of financial reports
Loan Quality Center (LQC) Digital Data Control Team

LQC File Receipt and Assignment

DDC_inventory@fanniemae.com

Fannie Mae Loan Quality Center

Granite Park VII 5600 Granite Parkway

Plano, TX 75024

For inquiries related to loan file and/or documentation submissions.
MERS Program Office

mers_users@fanniemae.com

To notify Fannie Mae of the termination of a seller/servicer’s relationship with MERS
Mortgage Fraud Reporting

 

https://fims.my.salesforce-sites.com/MortgageFraudReport/

800-2FANNIE (800-232-6643)

To report suspected fraudulent mortgage activities and suspicious activity related to Fannie Mae business activities
Mortgage Operations

For less than 50 adjustments: 

LSDU Loan Servicing Data Utility

For more than 50 adjustments:

post_purchaseadjustments@fanniemae.com

To request post-purchase adjustments
Mortgage Record Change Form Address

Fannie Mae Attn: Government Claims Manager

Granite Park VII 5600 Granite Parkway

Plano, Texas 75024

or

P.O. Box 650043

Dallas, TX 75265-0043

The Fannie Mae address that must be completed on the Mortgage Record Change Form (HUD Form 92080)
Onboarding Team sellerservicer_react@fanniemae.com To obtain reactivation requirements after a seller or servicer has been terminated
Project Eligibility Review Service (PERS) Project Submission pers_projects@fanniemae.com To submit a complete PERS package via email, including all relevant supporting documentation.
Privacy Office privacy_workinggroup@fanniemae.com To request permission to use Fannie Mae’s name or to provide written notice of a data breach
Registration and Account Management

Registration and Account Management

on Fannie Mae’s website:

https://singlefamily.fanniemae.com/applications-technology/technology-manager

Technology_Registration@fanniemae.com

To obtain the Software Subscription Agreement and other technology registration forms
Servicing Solutions Center

servicing_solutions@fanniemae.com

800-2FANNIE(800-232-6643) Option 1, Option 3

For general servicer questions: case specific; servicing-related; loss mitigation; Home Affordable Modification-related questions
Single-Family Certification and Custody Team

certification_sf@fanniemae.com

1-800-2FANNIE (800-232-6643) Option 1, Option 5

For assistance with document certification and bailee letter information
Single-Family Loan Delivery and Acquisitions Team

acquisitions_loan_delivery@fanniemae.com

1-800-2FANNIE (800-232-6643) Option 1, Option 4

For assistance with loan delivery related questions or for submission of Form 360 and Form 482
Single-Family Lender Approval

https://singlefamily.fanniemae.com/become-fannie-mae-seller-or-servicer

 

For application to become a Fannie Mae-approved seller or servicer and obtain an MSSC
Trust Agreement and Prospectus Requests

800-2FANNIE (800-232-6643)

Fannie Mae Attn: Fixed

Income Investor Marketing

1100 15th Street, NW

Mailstop 2H-3S/17

Washington, DC 20005

To obtain the Trust Agreement, Prospectus, and related Prospectus Supplement
U.S. Department of Education Federal Student Aid website https://studentaid.ed.gov/sa/types/loans/interest-rates To obtain current prevailing student loan interest rates

 

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