Selling Guide

Published November 03, 2021

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E-1-02, List of Contacts (04/07/2021)

Introduction

This topic contains contact information for Fannie Mae and other resources referenced in this Guide.

 

Name Contact Information Purpose

 

Capital Markets Operations

Trade Confirmations 
Allocations

 

800-752-4233 or 202-243-5423
Fax: 240-699-3890
202-752-5384
Fax: 202-752-3439

For verifying MBS trade information

For communicating TBA pool notifications and trade pair-offs

Capital Markets Pricing and Sales Desk
800-752-0257 (Whole Loan and MBS)
866-944-3863 (Early Funding)
202-752-6621 (Washington, DC direct)
202-752-7875 (Structured Transaction Group)
For trading MBS, selling whole loans, hedging pipelines, obtaining best execution information, and other related inquiries
Changes in Lender Organization
organization_change@fanniemae.com
            
To send Fannie Mae advance written notice of any contemplated major changes in the lender’s organization.
Custodian Oversight and Monitoring
thirdparty_custody@fanniemae.com
            
Fannie Mae Mailstop 5H-3W/06 13150 Worldgate Drive Herndon, VA 20170
For inquiries about document custody
Custodian Oversight and Monitoring
custodian_oversight@fanniemae.com
            
For requests to move loans from one custodian to another
Customer Support (Single-Family Technology Support)
800-2FANNIE (800-232-6643)

 

800–917–9291 (Uniform Collateral Data Portal)
For subscription inquiries; technical, billing, reporting, and registration inquiries for licensed users of Fannie Mae technology products and services
Delivery and Custody Helpline
800-2FANNIE (800-232-6643)
For information related to document custody activities, bailee letter information, certification of MBS pools and whole loans, and eligibility and operational requirements
Digital Data Control Team - LQC DDC_inventory@fanniemae.com
Fannie Mae Loan Quality Center
Granite Park VII 5600 Granite Parkway
Plano, TX 75024
For inquiries related to loan file and documentation submissions.
Fannie Mae Assignment Address
Fannie Mae Mail Drawer: Assignments
1100 15th Street, NW
Washington, DC 20005
For assignments
Fannie Mae Payments Team payments_team@fanniemae.com For submission of Forms 360 and 1072
Fannie Mae Credit Portfolio Management Granite Park VII 5600 Granite Parkway
Plano, Texas 75024
800-2FANNIE (800-232-6643)
For information related to servicing mortgage loans.
Fannie Mae Ethics email: fm_ethics@fanniemae.com
Phone: 888-FM-ETHICS(888–363–8442
Web: www.fanniemae.com/fmethics
For reporting non-compliance, compliance failures, or sanctions related to anti-money laundering requirements.
Fannie Mae Washington, DC Office
Midtown Center
1100 15th Street, NW
Washington, DC 20005
800-2FANNIE (800-232-6643)
Fannie Mae's main corporate office
Fidelity Bond and Errors and Omissions fidelity_bond_and_errors_and_omissions_claims@fanniemae.com For reporting fidelity bond and errors and omissions losses and policy changes
Fannie Mae Websites
https://www.fanniemae.com/singlefamily/index
            
For information about Fannie Mae’s single-family mortgage business solutions and doing business with Fannie Mae
http://www.fanniemae.com/portal/index.html
            
Corporate website
Fixed-Income Investor Helpline
800-2FANNIE (800-232-6643)
For information related to fixed-income securities, including MBS, debentures, and preferred stock
Fannie Mae Offices
1700 Market Street Suite 3100 Philadelphia, PA 19103-2909One South Wacker Drive Suite 1400 Chicago, IL 60606-4667Granite Park VII 5600 Granite Parkway Plano, TX 75024707 Wilshire Boulevard Los Angeles, CA 90017
To contact Fannie Mae: 800-2FANNIE (800-232-6643)
 
Homestyle Renovation Mailbox
fanniemae_x_homestyle@fanniemae.com
            
To submit HomeStyle Renovation recourse removal requests, documents, and other required notifications
Lender Eligibility and Compliance Unit
Fannie Mae Lender Eligibility and Compliance Unit One South Wacker, Suite 1400 Chicago, IL 60606
audited_financial@fanniemae.com
            
For submission of financial reports
Loan Quality Center (LQC) Digital Data Control Team
LQC File Receipt and 
Assignment
DDC_inventory@fanniemae.com
Fannie Mae Loan Quality Center
Granite Park VII 5600 Granite Parkway
Plano, TX 75024
For inquiries related to loan file and/or documentation submissions.
MERS Program Office
mers_users@fanniemae.com
            
To notify Fannie Mae of the termination of a seller/servicer’s relationship with MERS
Mortgage Fraud Reporting
https://fims.secure.force.com/MorgageFraudReport/
            
800-2FANNIE (800-232-6643)
To report suspected fraudulent mortgage activities and suspicious activity related to Fannie Mae business activities
Mortgage Operations post_purchaseadjustments@fanniemae.com
800-2FANNIE (800-232-6643)
To request post-purchase adjustments
Mortgage Record Change Form Address
Fannie Mae Attn: Government Claims Manager
Granite Park VII 5600 Granite Parkway
Plano, Texas 75024

or

P.O. Box 650043
Dallas, TX 75265-0043
The Fannie Mae address that must be completed on the Mortgage Record Change Form (HUD Form 92080)
Privacy Office privacy_workinggroup@fanniemae.com To request permission to use Fannie Mae’s name or to provide written notice of a data breach
Project Eligibility Review Service (PERS) Project Submission pers_projects@fanniemae.com To submit a complete PERS package via email, including all relevant supporting documentation
Project Standards Team

project_standards@fanniemae.com

For project standards questions
Registration and Account Management
Registration and Account Management
on Fannie Mae’s website:

https://www.fanniemae.com/singlefamily/technology-manager

Technology_Registration@fanniemae.com

To obtain the Software Subscription Agreement and other technology registration forms
Servicing Solutions Center

servicing_solutions@fanniemae.com

800-2FANNIE(800-232-6643) Option 1, Option 3

For general servicer questions: case specific; servicing-related; loss mitigation; Home Affordable Modification-related questions
Single-Family Acquisitions Team acquisitions_loan_delivery@fanniemae.com For submission of Form 482
Single-Family Lender Approval https://www.fanniemae.com/singlefamily/become-seller-servicer

sellerservicer_application@fanniemae.com

For application to become a Fannie Mae-approved lender and obtain an MSSC
Triparty Wiring Instructions
Fannie Mae Mailstop 5H-4W/07
13150 Worldgate Drive
Herndon VA 20170
For mailing Triparty Wiring Instruction Agreements
Trust Agreement and Prospectus Requests

http://www.fanniemae.com/portal/jsp/mbs/documents/mbs/trustindentures/index.html

800-2FANNIE (800-232-6643)
Fannie Mae Attn: Fixed
Income Investor Marketing
1100 15th Street, NW
Mailstop 2H-3S/17
Washington, DC 20005
To obtain the Trust Agreement, Prospectus, and related Prospectus Supplement
U.S. Department of Education Federal Student Aid website https://studentaid.ed.gov/sa/types/loans/interest-rates To obtain current prevailing student loan interest rates

 

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