Selling Guide

Published June 3, 2020

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E-1-03, List of Contacts (12/04/2019)

Introduction

This topic contains contact information for Fannie Mae and other resources referenced in this Guide.

Name Contact Information Purpose
Asset Acquisitions Email is the preferred method:

fanniemae_resourceteam@fanniemae.com

800-2FANNIE (800-232-6643)

To request whole loan post purchase adjustments

Capital Markets Operations

Trade Confirmations

Allocations

800-752-4233 or 202-243-5423

Fax: 240-699-3890

202-752-5384

Fax: 202-752-3439

For verifying MBS trade information

For communicating TBA pool notifications and trade pair-offs

Capital Markets Pricing and Sales Desk

800-752-0257 (Whole Loan and MBS)

866-944-3863 (Early Funding)

202-752-6621 (Washington, DC direct)

202-752-7875 (Structured Transaction Group)

For trading MBS, selling whole loans, hedging pipelines, obtaining best execution information, and other related inquiries
Changes in Lender Organization organization_change@fanniemae.com To send Fannie Mae advance written notice of any contemplated major changes in the lender’s organization.
Custodian Oversight and Monitoring thirdparty_custody@fanniemae.com
Fannie Mae Mailstop
5H-3W/06 13150 Worldgate Drive
Herndon, VA 20170
For inquiries about document custody
Custodian Oversight and Monitoring custodian_oversight@fanniemae.com For requests to move loans from one custodian to another
Customer Support (Single-Family Technology Support) 800-2FANNIE (800-232-6643)
800–917–9291
(Uniform Collateral Data Portal)
For subscription inquiries; technical, billing, reporting, and registration inquiries for licensed users of Fannie Mae technology products and services
Delivery and Custody Helpline 800-2FANNIE (800-232-6643) For information related to document custody activities, bailee letter information, certification of MBS pools and whole loans, and eligibility and operational requirements
Digital Data Control Team - LQC DDC_inventory@fanniemae.com
Fannie Mae Loan Quality Center
Granite Park VII 5600 Granite Parkway
Plano, TX 75024
For inquiries related to loan file and documentation submissions.
Fannie Mae Assignment Address Fannie Mae Mail Drawer: Assignments
1100 15th Street, NW
Washington, DC 20005
For assignments
Fannie Mae Payments Team payments_team@fanniemae.com For submission of Forms 360, 482, 1072, or 1055
Fannie Mae Credit Portfolio Management Granite Park VII 5600 Granite Parkway
Plano, Texas 75024
800-2FANNIE (800-232-6643)
For information related to servicing mortgage loans.
Fannie Mae Ethics email: fm_ethics@fanniemae.com
Phone: 888-FM-ETHICS(888–363–8442)
Web: https://www.fanniemae.com/fmethics
For reporting non-compliance, compliance failures, or sanctions related to anti-money laundering requirements.
Fannie Mae Washington, DC Office Midtown Center
1100 15th Street, NW
Washington, DC 20005
800-2FANNIE (800-232-6643)
Fannie Mae's main corporate office
Fidelity Bond and Errors and Omissions fidelity_bond_and_errors_and_omissions_claims@fanniemae.com For reporting fidelity bond and errors and omissions losses and policy changes
Fannie Mae Websites https://www.fanniemae.com/singlefamily/index For information about Fannie Mae’s single-family mortgage business solutions and doing business with Fannie Mae
http://www.fanniemae.com/portal/index.html Corporate website
Fixed-Income Investor Helpline 800-2FANNIE (800-232-6643) For information related to fixed-income securities, including MBS, debentures, and preferred stock
Fannie Mae Regional Offices

1075 Peachtree Street NE Suite 1600
Atlanta, GA 30309

One South Wacker Drive Suite 1400
Chicago, IL 60606-4667

Granite Park VII 5600 Granite Parkway
Plano, TX 75024

707 Wilshire Boulevard
Los Angeles, CA 90017

1700 Market Street Suite 3100
Philadelphia, PA 19103-2909

To contact Fannie Mae:
800-2FANNIE (800-232-6643)

Homestyle Renovation Mailbox fanniemae_x_homestyle@fanniemae.com To submit HomeStyle Renovation recourse removal requests, documents, and other required notifications
Lender Eligibility and Compliance Unit Fannie Mae Lender Eligibility and Compliance
Unit One South Wacker, Suite 1400
Chicago, IL 60606
audited_financial@fanniemae.com
For submission of financial reports

Loan Quality Center (LQC) Digital Data Control Team

LQC File Receipt and Assignment
DDC_inventory@fanniemae.com
Fannie Mae Loan Quality Center
Granite Park VII 5600 Granite Parkway
Plano, TX 75024

 

For inquiries related to loan file and/or documentation submissions.
MERS Program Office mers_users@fanniemae.com To notify Fannie Mae of the termination of a seller/servicer’s relationship with MERS
Mortgage Fraud Reporting https://fims.secure.force.com/MorgageFraudReport/
800-2FANNIE (800-232-6643)
To report suspected fraudulent mortgage activities and suspicious activity related to Fannie Mae business activities
Mortgage Record Change Form Address

Fannie Mae Attn: Government Claims Manager
Granite Park VII 5600 Granite Parkway
Plano, Texas 75024

or

P.O. Box 650043
Dallas, TX 75265-0043

The Fannie Mae address that must be completed on the Mortgage Record Change Form (HUD Form 92080)
Privacy Office privacy_workinggroup@fanniemae.com To request permission to use Fannie Mae’s name or to provide written notice of a data breach
Project Eligibility Review Service (PERS) Project Submission pers_projects@fanniemae.com To submit a complete PERS package via email, including all relevant supporting documentation
Project Standards Team

project_standards@fanniemae.com

For project standards questions
Registration and Account Management Registration and Account Management on Fannie Mae’s website:

https://www.fanniemae.com/singlefamily/technology-manager

Technology_Registration@fanniemae.com

To obtain the Software Subscription Agreement and other technology registration forms
Servicing Solutions Center

servicing_solutions@fanniemae.com

800-2FANNIE(800-232-6643) Option 1, Option 3

For general servicer questions: case specific; servicing-related; loss mitigation; Home Affordable Modification-related questions
Single-Family Lender Approval https://www.fanniemae.com/singlefamily/doing-business

sellerservicer_application@fanniemae.com

For application to become a Fannie Mae-approved lender and obtain an MSSC
Triparty Wiring Instructions Fannie Mae Mailstop 5H-4W/07
13150 Worldgate Drive
Herndon VA 20170
For mailing Triparty Wiring Instruction Agreements
Trust Agreement and Prospectus Requests http://www.fanniemae.com/portal/jsp/mbs/documents/mbs/trustindentures/index.html
800-2FANNIE(800-232-6643)
Fannie Mae Attn: Fixed
Income Investor Marketing
1100 15th Street, NW
Mailstop 2H-3S/17
Washington, DC 20005
To obtain the Trust Agreement, Prospectus, and related Prospectus Supplement
U.S. Department of Education Federal Student Aid website https://studentaid.ed.gov/sa/types/loans/interest-rates To obtain current prevailing student loan interest rates

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