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E-1-02, List of Contacts (05/01/2024)

Introduction
This topic contains contact information for Fannie Mae and other resources referenced in this Guide.

 

Name Contact Information Purpose
Capital Markets Operations 
Trade Confirmations Allocations

 

 
800-752-4233 or 202-243-5423
Fax: 240-699-3890
202-752-5384
Fax: 202-752-3439

For verifying MBS trade information

For communicating TBA pool notifications and trade pair-offs
Capital Markets Pricing and Sales Desk 
800-752-0257 (Whole Loan and MBS)
866-944-3863 (Early Funding)

202-752-7875 (Structured Transaction Group)
 For trading MBS, selling whole loans, hedging pipelines, obtaining best execution information, and other related inquiries

Changes in Lender Organization

 

 

[email protected]

 To send Fannie Mae advance written notice of any contemplated major changes in the lender’s organization including Form 1001, as applicable.
Condo Project Manager (CPM) Management Team

[email protected]

 For inquiries related to CPM.
Custodian Oversight and Monitoring 
[email protected]

2000 Opportunity Way, Reston VA 20190
 For inquiries about document custody or for requests to move loans from one custodian to another
Customer Support (Single-Family Technology Support) 
800-2FANNIE (800-232-6643)

 

800–917–9291 (Uniform Collateral Data Portal)
 For subscription inquiries; technical, billing, reporting, and registration inquiries for licensed users of Fannie Mae technology products and services
Defense Manpower Data Center https://mla.dmdc.osd.mil/mla/#/home To obtain verification of employment for military personnel
Digital Data Control Team - LQC [email protected] 
Fannie Mae Loan Quality Center
Granite Park VII 5600 Granite Parkway 
Plano, TX 75024
 For inquiries related to loan file and documentation submissions.
eMortgage Custodian Oversight Department [email protected] For inquiries or requests related to eNote custodial transfers
eMortgage Group [email protected] For eNote or eClosing inquiries not related to custodial transfer and questions related to delivery and certification of eNotes.
Fannie Mae Assignment Address 
Fannie Mae Mail Drawer: Assignments
1100 15th Street, NW
Washington, DC 20005
 For assignments
Fannie Mae Credit Portfolio Management Granite Park VII 5600 Granite Parkway 
Plano, Texas 75024
800-2FANNIE (800-232-6643)
 For information related to servicing mortgage loans.
Fannie Mae Ethics email: [email protected] 
Phone: 888-FM-ETHICS(888–363–8442
Web: https://www.fanniemae.com/fmethics		 For reporting penalties (civil or criminal) or enforcement actions for compliance failures or violations related to anti-money laundering requirements.
Fidelity Bond and Errors and Omissions [email protected] For reporting fidelity bond and errors and omissions losses and policy changes
Fannie Mae Websites 
https://singlefamily.fanniemae.com
 For information about Fannie Mae’s single-family mortgage business solutions and doing business with Fannie Mae 
http://www.fanniemae.com/portal/index.html
 Corporate website
Fixed-Income Investor Helpline 
800-2FANNIE (800-232-6643)
 For information related to fixed-income securities, including MBS, debentures, and preferred stock
Fannie Mae Offices 
https://www.fanniemae.com/about-us/contact-us
 To connect with us by mail, email, or phone
Lender Eligibility and Compliance Unit 
Audited Financial Statement (AFS) page
 For submission of financial reports
Loan Quality Center (LQC) Digital Data Control Team 
LQC File Receipt and Assignment
 [email protected] 
Fannie Mae Loan Quality Center
Granite Park VII 5600 Granite Parkway 
Plano, TX 75024
 For inquiries related to loan file and/or documentation submissions.
MERS Program Office 
[email protected]
 To notify Fannie Mae of the termination of a seller/servicer’s relationship with MERS
Mortgage Fraud Reporting 
 

https://fims.my.salesforce-sites.com/MortgageFraudReport/

800-2FANNIE (800-232-6643)
 To report suspected fraudulent mortgage activities and suspicious activity related to Fannie Mae business activities
Mortgage Operations

For less than 50 adjustments: 

LSDU Loan Servicing Data Utility

For more than 50 adjustments:

[email protected]

 To request post-purchase adjustments
Mortgage Record Change Form Address 
Fannie Mae Attn: Government Claims Manager
Granite Park VII 5600 Granite Parkway
Plano, Texas 75024

or

P.O. Box 650043
Dallas, TX 75265-0043
 The Fannie Mae address that must be completed on the Mortgage Record Change Form (HUD Form 92080)
Onboarding Team [email protected] To obtain reactivation requirements after a seller or servicer has been terminated
Project Eligibility Review Service (PERS) Project Submission [email protected] To submit a complete PERS package via email, including all relevant supporting documentation.
Privacy Office [email protected] To request permission to use Fannie Mae’s name or to provide written notice of a data breach
Registration and Account Management 
Registration and Account Management
on Fannie Mae’s website:

https://singlefamily.fanniemae.com/applications-technology/technology-manager

[email protected]

 To obtain the Software Subscription Agreement and other technology registration forms
Servicing Solutions Center

[email protected]

800-2FANNIE(800-232-6643) Option 1, Option 3

 For general servicer questions: case specific; servicing-related; loss mitigation; Home Affordable Modification-related questions
Single-Family Certification and Custody Team

[email protected]

1-800-2FANNIE (800-232-6643) Option 1, Option 5

 For assistance with document certification and bailee letter information
Single-Family Loan Delivery and Acquisitions Team

[email protected]

1-800-2FANNIE (800-232-6643) Option 1, Option 4

 For assistance with loan delivery related questions or for submission of Form 360 and Form 482
Single-Family Lender Approval

https://singlefamily.fanniemae.com/become-fannie-mae-seller-or-servicer

 

 For application to become a Fannie Mae-approved seller or servicer and obtain an MSSC
Trust Agreement and Prospectus Requests

800-2FANNIE (800-232-6643)

Fannie Mae Attn: Fixed
Income Investor Marketing
1100 15th Street, NW
Mailstop 2H-3S/17
Washington, DC 20005
 To obtain the Trust Agreement, Prospectus, and related Prospectus Supplement
U.S. Department of Education Federal Student Aid website https://studentaid.ed.gov/sa/types/loans/interest-rates To obtain current prevailing student loan interest rates

 

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